Accessibility Statement
Intelesys is committed to ensuring that our website and digital services are accessible to everyone — including people with disabilities. We believe that access to information and technology is a right, not a privilege, and we are actively working to meet and maintain the standards that make that possible.
Our Commitment to Accessibility
Intelesys strives to ensure that our website, intelesys.io, is accessible to the widest possible audience, regardless of technology or ability. We are committed to providing a website that is accessible to individuals with visual, auditory, motor, cognitive, and other disabilities.
We view digital accessibility as an ongoing responsibility — not a one-time project. Our team regularly reviews our website for accessibility compliance and actively works to address barriers as they are identified.
Accessibility Standards
We aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA, published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible to people with disabilities. Conformance with these guidelines helps make the web more user-friendly for all people.
WCAG 2.1 is organized around four core principles. Our goal is to ensure our website is:
Perceivable
Information and interface components are presented in ways users can perceive, including through assistive technologies.
Operable
All interface components and navigation are operable via keyboard and other assistive input methods.
Understandable
Information and operation of the interface is clear and consistent, avoiding unnecessary complexity.
Robust
Content is robust enough to be reliably interpreted by a wide variety of assistive technologies and user agents.
Accessibility Features on This Website
We have implemented a number of features and practices to improve the accessibility of intelesys.io, including:
Keyboard Navigation
All interactive elements — links, forms, and buttons — are accessible via keyboard without requiring a mouse.
Alt Text for Images
All meaningful images include descriptive alternative text so screen reader users receive the same information.
Color Contrast
Text and background color combinations are selected to meet or exceed WCAG AA contrast ratio requirements.
Resizable Text
Text can be resized up to 200% without loss of content or functionality using standard browser controls.
Descriptive Link Text
Links use descriptive text that makes sense when read out of context, rather than generic phrases like "click here."
Semantic HTML Structure
Pages use proper heading hierarchy and semantic HTML to help assistive technologies navigate content correctly.
Form Labels
All form fields include clearly associated labels that are readable by screen readers and other assistive tools.
Focus Indicators
Visible focus indicators are maintained throughout the site so keyboard users can always see where they are on the page.
Known Limitations
While we strive for full WCAG 2.1 AA conformance, we recognize that some areas of our website may not yet fully meet this standard. We are actively working to address these limitations. Known issues include:
| Area | Issue Description | Status |
|---|---|---|
| Third-party embeds | Some booking widgets and embedded forms provided by third-party platforms may not fully conform to WCAG 2.1 AA. We are working with our vendors to improve this. | In Progress |
| PDF documents | Older PDF resources in our Knowledge Center may not be fully tagged for accessibility. We are reviewing and updating these documents. | In Progress |
| Video captions | Some video content may not include closed captions. We are adding captions to all video content as part of our ongoing accessibility improvements. | In Progress |
If you encounter an issue not listed here, please let us know. Your feedback directly informs our improvement roadmap.
Compatible Assistive Technologies
Our website is designed to be compatible with the following assistive technologies and combinations:
Screen readers: NVDA with Firefox, JAWS with Chrome and Edge, VoiceOver with Safari on macOS and iOS, TalkBack on Android.
Keyboard navigation: Full keyboard access is supported across all major browsers including Chrome, Firefox, Safari, and Microsoft Edge.
Browser zoom: The site is designed to remain functional and readable when browser zoom is set up to 200%.
We recommend using a supported browser and operating system for the best accessible experience. If you experience difficulty with a specific technology combination, please contact us and we will do our best to provide the information in an alternative format.
Feedback & Contact
We welcome feedback on the accessibility of intelesys.io. If you experience any barriers, encounter content that is not accessible to you, or have suggestions for how we can improve, please contact us. We take all accessibility feedback seriously and commit to responding promptly.
When contacting us, it helps to include:
The URL or page where you experienced the issue · A description of the problem · The assistive technology and browser you were using, if applicable · Your preferred contact method for our response.
Contact Our Accessibility Team
We are committed to responding to accessibility feedback within 2 business days. If you need information in an alternative format, please let us know and we will do our best to accommodate your request.
Formal Complaints & Escalation
If you are not satisfied with our response to your accessibility feedback, you may escalate your concern to the appropriate authority. In the United States, web accessibility for public-facing websites is governed in part by the Americans with Disabilities Act (ADA) and, for federally funded entities, Section 508 of the Rehabilitation Act.
You may file a complaint with the U.S. Department of Justice ADA Information Line at 1-800-514-0301 or submit a complaint online at ada.gov.
We sincerely hope that any concerns can be resolved directly with our team before escalation becomes necessary. Please do not hesitate to contact us first.
Third-Party Content & Linked Sites
Our website may contain links to third-party websites or embed content from third-party platforms — including scheduling tools, social media, and video hosting services. While we strive to partner with vendors who share our commitment to accessibility, Intelesys does not control the accessibility of third-party websites and cannot guarantee their compliance with WCAG or other accessibility standards.
If you encounter an accessibility barrier on a third-party page linked from our site, we encourage you to contact that organization directly. We also welcome notification of any such issues so we can evaluate our choice of third-party partners.
Our Ongoing Efforts
Accessibility is not a destination — it is a continuous practice. As part of our ongoing commitment, we:
Review accessibility regularly. We conduct periodic audits of our website using a combination of automated tools and manual testing to identify and address accessibility issues.
Train our team. Our web and content team receives training on accessibility best practices to ensure new content and features are built with accessibility in mind from the start.
Respond to feedback. User-reported accessibility issues are treated as high-priority items and are addressed as quickly as resources allow.
Stay current. We monitor updates to WCAG guidelines and other accessibility standards and update our practices accordingly.
Physical Location & In-Person Accessibility
Intelesys is located at 3155-B Sedona Court, Ontario, CA 91764. If you require accommodations to visit our office or would prefer to communicate with us in an alternative format — including by phone, email, or in person — please contact us in advance and we will make every reasonable effort to accommodate your needs.
Effective Date & Updates
This Accessibility Statement was first published on May 15, 2026 and will be reviewed and updated at least annually, or whenever significant changes are made to our website. The date of the most recent update appears at the top of this page.
For questions about this statement or our accessibility practices, contact us at 909-295-7518, via our contact form, or by emailing [email protected].
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